Who you're dealing with
awelume is operated by Timur Cimerman, based at Poprad 058 01, 29. augusta 5682/36A, Slovakia. Business registration number (IČO): 56643454. Phone: +421 902 770 205. Email: support@awelume.com.
Who this service is for
awelume is offered to business customers, meaning you're ordering as a company, sole trader, or other entity acting in your trade, business, or profession, not as a private individual buying for personal use. Placing an order confirms you're ordering in that capacity.What we provide
- A free angle audit: one ranked, cited angle for your market.
- Paid engagements (angle sprint and retainer) that deliver ranked, evidence-backed angles and ready-to-run creative, at the quantity agreed for that engagement (e.g. a set number of angles, batches, or ad creative units, as stated in your order or invoice).
- Research drawn from your own data where you provide it, and from public sources: public advertising, reviews, forums, and similar public customer language relevant to your product and market.
No guarantee of results or data accuracy
Our research, angle scoring, and creative are produced by automated systems and human review, both of which can make mistakes. We don't guarantee that the data we gather is complete or error-free, and we don't guarantee any advertising result: not ad performance, ROAS, conversions, or any other business outcome from using the creative we deliver. What we guarantee is described in the next section.
What we do guarantee: delivery, not results
For each paid engagement, we guarantee delivery of the specific quantity agreed for that engagement (for example, the number of angles, batches, or ad creative units stated in your order or invoice), produced from the data our systems are able to gather and process. We do not guarantee how that creative performs once you run it.
Refunds
Payment is due as agreed, and once an engagement has started, we generally don't offer refunds, with two exceptions:
- If we don't deliver the quantity agreed for that engagement (see above), or don't meet the specific conditions we agreed with you for that engagement, you're entitled to a refund.
- Where a refund is due, it excludes the cost of the research and data-gathering phase for that engagement and the cost of any production modules already run. Those costs reflect work we've actually done and resources we've actually spent, so they're not refundable even when the rest of the engagement is.
Starting work immediately, and withdrawing before it's finished
By ordering a paid engagement, you expressly ask us to start work right away rather than waiting out any statutory waiting period that might otherwise apply to a distance contract for services, and you accept that once we've fully delivered that engagement, you no longer have a right to withdraw from it. If you ask to withdraw while an engagement is only partly delivered, you still owe us a fair amount for the work and costs already incurred at that point, including the research/data-gathering and module costs described above, consistent with Articles 14(3) and 16(a) of EU Directive 2011/83/EU (the Consumer Rights Directive). This clause is a protective fallback for the (uncommon) case where a customer is treated as a consumer under that Directive; as stated above, we intend this service for business customers, for whom this Directive doesn't apply.
Ownership
Creative delivered under a paid engagement is yours once that engagement is paid in full. We retain our methods, our research systems, and any learnings that aren't specific to you. We never resell your finished creative.Your responsibilities
- You run the ads in your own accounts and remain responsible for compliance with each platform's policies.
- You confirm you have the right to advertise the products and claims you ask us to work on.
- You will not use our work for anything unlawful, deceptive, or harmful.
Liability
We provide our work in good faith and to a professional standard, but we're not liable for indirect or consequential losses, ad performance, or platform decisions, and our total liability for any engagement is capped at the fees you paid us for that engagement. Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, gross negligence or willful misconduct, or any other liability that can't lawfully be limited or excluded.